Information on the processing of your personal data
Responsible for data processing on this website, the associated social media sites and for other processing activities mentioned is:
AKKO Immobilien GmbH
Auf dem Pesch 6
52249 Eschweiler
Phone: +49 1511 9781797
Email: info@akko-immobilien.de
We are not legally required to appoint a data protection officer.
On what legal basis are your data processed?
The legal basis for the processing of personal data is, in principle, Article 6 of the EU General Data Protection Regulation (GDPR), unless more specific legal provisions apply. The following options are available:
For what purposes do we process your data?
#Contact / #Customer data processing
If you contact us by email, contact form or telephone, your enquiry, including all personal data (name, enquiry), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your enquiry is related to the initiation, establishment, content or modification of a legal relationship between you and us or is necessary for the implementation of pre-contractual measures.
In all other cases, processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time with future effect.
The data you send us via contact enquiries will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for which it was stored no longer applies (e.g. after your enquiry has been processed). Mandatory legal provisions – in particular tax and commercial law retention periods – remain unaffected.
#Server log files
With every request, i.e. every time a page is accessed, information is automatically stored in so-called server log files. These are in detail:
Your web browser automatically sends the information relating to the last two points. You may be able to disable this in your web browser settings. This data in the server log files cannot be assigned to specific individuals. This data is not merged with other data sources. It is evaluated solely for the purpose of ensuring the provision of our website and detecting any sources of error. We also reserve the right to review this data retrospectively if we become aware of specific indications of illegal use. Processing is carried out on the basis of these legitimate interests (Art. 6 para. 1 lit. f GDPR). The server log files are automatically deleted after a reasonable period of time.
#Consent management with Borlabs Cookie
Our website uses consent technology from Borlabs Cookie to obtain your consent to store certain cookies in your browser or to use certain technologies and to document this in accordance with data protection regulations. This technology is provided by Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter referred to as Borlabs).
When you enter our website, a Borlabs cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data is not passed on to the provider of Borlabs Cookie.
The collected data will be stored until you request us to delete it, delete the Borlabs cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention periods remain unaffected. Details on data processing by Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.
Borlabs cookie consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.
#Communication via WhatsApp
We use the instant messaging service WhatsApp, among other things, to communicate with our customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Communication takes place via end-to-end encryption (peer-to-peer), which prevents WhatsApp or other third parties from accessing the content of communications. However, WhatsApp does have access to metadata generated during the communication process (e.g. sender, recipient and time). We would also like to point out that WhatsApp, according to its own statement, shares personal data of its users with its parent company Meta, which is based in the United States. Further details on data processing can be found in WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy.
We use WhatsApp based on our legitimate interest in communicating with customers, interested parties, and other business and contractual partners as quickly and effectively as possible (Art. 6 para. 1 lit. f GDPR). If we have asked for your consent, we'll only process your data based on that consent, which you can withdraw at any time with future effect.
The content of communications exchanged between and on WhatsApp remains with us until you request its deletion, revoke your consent to its storage or the purpose for which it was stored no longer applies (e.g. after your enquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
We use WhatsApp in the ‘WhatsApp Business’ version.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum.
We have configured our WhatsApp accounts so that no automatic data synchronisation with the address book on the smartphones in use takes place.
We have concluded a contract for order processing (AVV) with the above-mentioned provider.
#onOffice
We integrate content from the ‘onOffice’ real estate system to display our current property listings. This service is provided by onOffice GmbH, Charlottenburger Allee 5, 52068 Aachen (hereinafter referred to as ‘onOffice’). The listings are displayed on our website directly from our property management software.
When you access a property advertisement, a connection to onOffice servers is established in order to display the content correctly. Technically necessary information such as your IP address, browser type, operating system and access time are processed temporarily. If you submit an enquiry about a property via a contact form, the data you provide (e.g. name, email address, telephone number, message) will be processed for the purpose of handling your enquiry.
Data processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR, as it is necessary for the performance of pre-contractual measures – in particular for processing enquiries about residential properties offered and for initiating tenancy or contractual relationships.
#Virtual tour
We provide virtual tours on our website via the Webobook service (https://webobook.com/). These virtual tours enable you to view our residential properties in a realistic manner and are an integral part of our property agency services. When you start a tour, a connection to the Webobook servers is established. Technical information such as your IP address, the type of browser you are using, your operating system and the time of access are transmitted. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, as it is necessary for the implementation of pre-contractual measures – in particular for the provision of property-related information that is necessary for the initiation of a rental or purchase agreement. The Webobook service is provided by Virtual Estate Ltd, 70 Slivnitsa, 8000 Burgas, Bulgaria, email: admin@bg.estate, website: https://webobook.com. Further information on data processing by Webobook can be found in the provider's privacy policy at: https://webobook.com/privacy.
#Google Maps
This site uses the Google Maps map service. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. If Google Maps is activated, Google may use Google Web Fonts for the purpose of displaying fonts uniformly. When you access Google Maps, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
The use of Google Maps is based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, as consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time with effect for the future.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.
For more information on how user data is handled, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=de.
To whom will the data be disclosed?
Your personal data will only be passed on to third parties if this is necessary for the execution of the contract with you, if the transfer is permissible on the basis of a balancing of interests within the meaning of Art. 6 para. 1 lit. f) GDPR, if we are legally obliged to do so or if you have given your consent.
What rights do you have as a data subject?
All affected persons have the following rights:
You may object to the processing of personal data for advertising purposes, including the analysis of customer data for advertising purposes, at any time without giving reasons.
In addition, you have a general right to object (see Art. 21(1) GDPR). In this case, you must justify your objection to data processing. If data processing is based on consent, you can withdraw your consent at any time with future effect.
The easiest way to exercise your rights as a data subject is to contact us using the contact details above or the address listed in the legal notice. You also have the right to lodge a complaint with a data protection supervisory authority.
How long will your data be stored?
If the storage period has not already been specified for the individual processing operations, we will process your data for as long as necessary for the respective purpose.
Insofar as statutory retention obligations exist – e.g. under commercial law or tax law – the relevant personal data will be stored for the duration of the retention obligation. Once the retention obligation has expired, we will check whether there is any further need for processing. If there is no longer any need, the data will be deleted.
We maintain publicly accessible profiles on social networks.
Social networks can usually analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media sites triggers numerous data processing operations that are relevant to data protection.
In detail: If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this case, this data is collected, for example, via cookies stored on your device or by recording your IP address.
With the help of the data collected in this way, the operators of social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-based advertising can be displayed to you both within and outside the respective social media presence. If you have an account with the respective social network, interest-based advertising can be displayed on all devices on which you are logged in or have been logged in.
Please also note that we cannot track all processing operations on social media platforms. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media platforms. For details, please refer to the terms of use and privacy policies of the respective social media platforms.
Our social media presence is intended to ensure the most comprehensive presence possible on the Internet. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. The analysis processes initiated by social networks may be based on different legal grounds, which must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 para. 1 lit. a GDPR).
When you visit one of our social media sites, we are jointly responsible with the operator of the social media platform for the data processing operations triggered during your visit. You can exercise your rights (information, correction, deletion, restriction of processing, data portability and complaint) both against us and against the operator of the respective social media portal (e.g. against Facebook).
Please note that despite our joint responsibility with the social media portal operators, we do not have complete control over the data processing procedures of the social media portals. Our options are largely determined by the company policy of the respective provider.
The data collected directly by us via our social media presence will be deleted from our systems as soon as you request us to do so, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal provisions – in particular retention periods – remain unaffected.
We have no influence on the storage period of your data stored by social network operators for their own purposes. For details, please contact the social network operators directly (e.g. in their privacy policy, see below).
We also have a profile on Instagram. This service is provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
For details on how they handle your personal data, please refer to Instagram's privacy policy, which you can access at https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect.
We also have a profile on Facebook. This service is provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter referred to as Meta). According to Meta, the data collected is also transferred to the United States and other third countries.
We have entered into a joint processing agreement (Controller Addendum) with Meta. This agreement specifies which data processing operations we and Meta are responsible for when you visit our Facebook page. You can view this agreement at the following link: https://www.facebook.com/legal/terms/page_controller_addendum.
You can adjust your advertising settings yourself in your user account. To do this, click on the following link and log in: https://www.facebook.com/settings?tab=ads.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
For details, please refer to Facebook's privacy policy: https://www.facebook.com/about/privacy/.
We have a profile on TikTok. The provider is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. For details on how they handle your personal data, please refer to TikTok's privacy policy: https://www.tiktok.com/legal/privacy-policy?lang=de.
Data transfers to non-secure third countries are based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.tiktok.com/legal/privacy-policy?lang=de.
